(Last updated: November 2025)

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The Rally Point at Cross Bank Farm (“we”, “our”, “us”) is committed to protecting your personal information and being fully transparent about how we use it. This Privacy Policy explains what data we collect, why we collect it, how we use it and the rights you have under UK data protection law.

We aim to keep things simple, lawful and as un-annoying as possible.

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1. Who We Are

The Rally Point @ Cross Bank Farm
Highfields, Wem, Shropshire
Email: info@therallypoint.co.uk
Data Controller: Major (Rtd) Richard Page

We operate as a wellbeing and day-support centre for veterans and serving soldiers.

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2. What Personal Data We Collect

We only collect information that we genuinely need to run The Rally Point safely and responsibly.

We may collect:

• Name

• Contact details (phone, email)

• Emergency contact information

• Service history confirmation (to ensure eligibility)

• Relevant medical information (allergies, mobility, mental/physical health needs – if you choose to tell us)

• Booking information

• Incident/accident records (if required)

• Any information you provide voluntarily

We do not collect unnecessary data, and we definitely don’t sell your information to anyone.

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3. How We Collect Your Information

We collect data through:

• Application/registration forms

• Booking forms

• Paper documents completed onsite

• Emails or messages you send us

• Conversations where you knowingly share information

• Incident or safeguarding forms (if applicable)

We do not secretly collect anything else.

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4. Why We Collect Your Information

We process your personal data to:

• Make sure you are eligible to attend (veteran or serving soldier)

• Keep you safe during activities

• Provide appropriate support based on your needs

• Contact you about bookings or changes

• Keep required records for safeguarding or health and safety

• Run The Rally Point smoothly and lawfully

All processing is done under legitimate interest, vital interests, or explicit consent.

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5. Sensitive Information (Health & Service History)

Because we work with veterans and serving soldiers, you may share personal information such as:

• Mental or physical health information

• PTSD or wellbeing notes

• Medication details

• Service-related injuries

We only use this information:

• To keep you and staff members safe

• To tailor activities appropriately

• To respond in an emergency

• When required by safeguarding law

We do not share this information unless legally obligated or if someone’s safety is at risk.

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6. Who We Share Data With

Most of the time: no one.

We may share data only when required:

• Emergency services (medical or safety emergency)

• Safeguarding authorities (if someone is at risk of harm)

• Our insurer (if an incident requires reporting)

We never sell, swap or give your data to marketers, third parties, or anyone who doesn’t need it.

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7. How We Store Your Data

We store your information securely using:

• Password-protected digital systems

• Locked storage for any paper documents

• Access only by authorised Rally Point staff

We keep data only as long as necessary:

• Registration data: while you are an active service user

• Incident reports: minimum 3 years

• Safeguarding records: according to statutory requirements

After these periods, data is securely deleted or shredded.

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8. Your Rights Under UK GDPR

You have the right to:

• Access your data

• Correct inaccuracies

• Request deletion (unless safeguarding/insurance law prevents it)

• Restrict processing

• Object to certain uses

• Withdraw consent at any time

To exercise any of these rights, email us at: info@therallypoint.co.uk

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9. Website & Online Bookings

Our booking system may temporarily store your contact details purely for scheduling and communication.

We do not use cookies for tracking or analytics beyond what is strictly necessary for the site to function.

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10. Safeguarding & Duty of Care

If we believe you or someone else is at risk of harm, we may need to share information with appropriate authorities.

We will always follow safeguarding law and good practice.

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11. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on request or on our website.

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12. Contact Us

For any data protection questions or concerns:

The Rally Point @ Cross Bank Farm
Email: info@therallypoint.co.uk
Data Protection Lead: Major (Rtd) Richard Page